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310 654-4701
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info@skinicshop.com

FAQ

Where do you source your ingredients from?

The majority of our ingredients are sourced from within the United States. We do research to make sure our ethics align with those we source from.

What is the shelf life of your products?

Since our products are truly all-natural and we do not use any unnatural preservatives at all, our products do have a shelf life, typically 12-24 months. If our products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer. We also use Vitamin E in some of our products to extend the natural shelf life and keep the oils in their freshest and most potent form. In the rare case that you purchase one of our products and find that it is not at its freshest point, please email us so we can handle this on a case-by-case basis. See our contact page for email addresses.

When is the best time to apply the facial serum? Can I wear makeup over facial oil?

We recommend applying our serums after cleansing and toning, morning and night. They are meant to take the place of a cream moisturizer and you should not need another moisturizer if you use the correct amount of serum. Your face does not need to be completely dry to apply serum, in fact, it is helpful and increases fast absorption and spreadability if your face is slightly damp.
You can wear makeup over serum. Let your skin absorb the oils for 3–5 minutes before applying makeup since the serum does need time to sink in. If your skin feels oily after this, you are using too much serum. If your skin feels dry and you want more moisture, you are probably not using enough serum. The serum should absorb in fully and not leave any greasy/oily feeling at all. Your skin will feel hydrated and soft/smooth after applying the correct amount. Most people need 3–5 drops — please adjust accordingly to your skin’s individual needs.

What if my toner looks cloudy?

Toners all contain Aloe Water. Since this is a natural, unprocessed ingredient, every batch of Aloe Water that comes to us varies slightly in cloudiness, resulting in variations of cloudiness/clarity in each batch of toners. This cloudiness does not make the product less effective or less pure, it is simply a result of the natural look of the Aloe Water itself.

Where can I buy your products in my area?

As of now you can only find our products on our website or in our spa in Long Beach, CA.

Your shipping rates seem high, why is that?

Our products are enclosed in all glass vessels, and are quite heavy. We take every measure to safely package our ingredients to your doorstep to ensure safe arrival and hence shipping may be slightly higher than one might expect.

How soon can I expect my order?

After an order is placed, please allow up to one week for your order to ship. We handcraft each item we send out. This includes creating, bottling, labeling, and shipping. Handcrafted items do take a little longer to produce than mass-produced items. Many of our items are made so they are at the peak of freshness when you receive them. Please let us know if you need an item by a certain date and we will always do our best to accommodate your needs.

For U.S. Orders: After shipping, please allow another week for your order to arrive.

For International Orders: Please allow up to four weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we do not pay for anything to be released from customs to you.
For more information regarding our shipping/returns policy for both US and international orders, please refer to our contact page.

Are your products made in the U.S.?

Yes, all of our products are made in our small production facility in California.

Can you recommend any natural makeup brands?

Definitely! Check our Instagram posts for suggestions on the subject. 

Can I use more than one discount code at checkout?

At this time, we can only allow one discount code per order.